Case Study : Reich & Tang
We implemented a Sentia AI system for a leading financial services business with OVER $230 billion of assets under management in 4 Weeks AND reduced selling costs by 27%
The client had already used salesforce.com for 2 years when they engaged us. Within a few weeks the outcomes were enormous.
Background
Providing balance sheet and cash management solutions to US banks and other financial institutions for almost 50 years, the firm is a deposit and liquidity specialist for banks, trust/wealth managers, brokerages, and public and private entities.
Project Goals
Having already invested in the leading enterprise CRM two years earlier, the business did not want to replace this CRM but wanted to leverage this earlier investment and actually begin to generate productivity gains and revenue growth.
Implementation
Sentia was installed on to the existing salesforce.com system and we analyzed daily practices to create a configuration and automation that dramatically overhauled the company's operation.
Deployment was within 4 weeks of project commencement. Annual investment for the software, configuration and ongoing service and support $13,500.
Their Payback Was $445,000+
Through a detailed analysis of the processes within the client's business we were able to configure Sentia AI so that it automated much of the day to day that the team spent time on freeing them up to more effectively service their clientele.
$418,275
Saved through the automation of daily account follow ups (previously engaging each team member for a measured 90 minutes a day).
$26,665
Measured and quantified savings through automation of data entry and data maintenance.
$445,000+
Total quantifiable savings through the deployment of the Sentia AI system.
+ Risk Reduction
The automatic highlighting of customer balances that are outside set limits has reduced follow up times and risk substantially.
Marketing Efficiencies
Custom Sentia AI modules have automated much of the information flow between Marketing & Business Development.
Management Oversight
All of the activity of the team is monitored by the Sentia AI application and exceptions immediately communicated by Sentia AI.
Methodology
Through a detailed analysis of the processes within the client's business we were able to configure Sentia AI so that it automated much of the day to day that the team spent time on, freeing them up to more effectively service their clientele. Savings were measured against the time each team member previously spent on account follow-ups, data entry and data maintenance.